Return Policy
If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at sales@draconisbooks.com. We reserve the right to make changes to this policy without notice.
Return Policy
We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.
We do not accept returns for herbs, oils, jewelry, perishable items, intimate items, gift cards, downloadable products, and beauty items.
If you wish to return your item, we must receive your request within 7 days of the date you received your item.
Refunds
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded as store credit within two weeks.
Exchanges
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one, when possible. Please email sales@draconisbooks.com within 7 days of receiving your product to begin the process.
Return Shipping
After you’ve submitted a return request to sales@draconisbooks.com we will send you the address to mail the return.
You are responsible for paying for the return shipping costs.
Final Sale Items
If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.
Insurance
If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.
Return Policy
We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.
We do not accept returns for herbs, oils, jewelry, perishable items, intimate items, gift cards, downloadable products, and beauty items.
If you wish to return your item, we must receive your request within 7 days of the date you received your item.
Refunds
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded as store credit within two weeks.
Exchanges
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one, when possible. Please email sales@draconisbooks.com within 7 days of receiving your product to begin the process.
Return Shipping
After you’ve submitted a return request to sales@draconisbooks.com we will send you the address to mail the return.
You are responsible for paying for the return shipping costs.
Final Sale Items
If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.
Insurance
If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.